GeneClinicX & GenePath Diagnostics are committed to protecting your data and personal information. The privacy and the security of your data are of utmost importance to us. The following frequently asked questions (FAQs) will help you better understand our policies in this regard.
What information does GeneClinicX/GenePath Diagnostics typically collect from me (a Participant)?
We collect personal details such as your full name, gender, date of birth / age, contact information (telephone numbers, email address, shipping and billing address), medical history, names of treating doctors, answers to surveys, lifestyle and dietary pattern, anthropometry parameters, allergy details, medications being consumed or prescribed, digital data generated by wearable sensors like Fitbit/ Apple Watch, and continuous glucose monitoring devices, and other medically relevant information which you may have provided to us through our website, over the phone, via email or any other electronic means, or in person at our Clinic. As a part of understanding your relevant family history details, we may collect such details regarding your spouse, parents, children, and siblings, as required. If you visit our website, we may capture additional information such as your IP address, the gateway through which you reached our site, etc. GeneClinicX / GenePath Diagnostics does not store or have access to your payment information. We use a third-party payment processor (i.e., “Razorpay”) to process all online payments, who may collect additional information in order to complete the transaction. If you choose to get any genetic testing through GeneClinicX / GenePath Diagnostics, the results generated from these genetic tests are also collected. The record keeping may be in the form of paper records and/or electronic or digital formats on our computer systems and servers. This information is protected with appropriate authorized access control systems.
Why does GeneClinicX/GenePath Diagnostics need this information?
The personal information that we collect from you allows us to reach you to schedule appointments, to send you testing kits, to send you your test results, and to process your payments. Your personal, medical and family information is also required to interpret your testing results in a clinically relevant manner in order to provide you with personalized and actionable guidance for lifestyle behavior changes and/or medical management pertaining to the specific GeneClinicX program(s) you have chosen. We may also refer you to clinical domain experts (Cardiologists/ Physicians/ Geneticist/ Nutritionists etc.) if considered appropriate based on your personal/ family history and investigation results. Unless you explicitly refuse, your data which is generated from these services may be used to improve the quality of the services we offer, our technical analysis, for teaching/ training purposes, for scientific presentations or publications, and for submission to publicly available databases. This, however, will never be done in an identifiable manner, i.e., no one will be able to identify it as data belonging to you. If you have provided your blood sample for any biochemical/ molecular tests as a part of any program offered by
GeneClinicX, your leftover sample(s) may be used for laboratory quality purposes in an anonymized manner.
If you do not want us to use your blood or personal health information in this manner you will be given the option to refuse such permission at the time of enrolment in all our programs, and the clinical services GeneClinicX provides to you will not be affected in any way.
How do you ensure the security and integrity of my personal and private data?
GeneClinicX/GenePath Diagnostics has established systems to maintain confidentiality of your data and to limit access to personal information only to authorized individuals. While we are committed to protect all our data in a secure manner and prevent any unauthorized access, please be aware that information technology systems are not always 100% secure. GeneClinicX/GenePath Diagnostics is not liable for any inadvertent loss of your data or for any information breaches.
If you choose to undergo blood testing or other laboratory investigations with GeneClinicX/GenePath Diagnostics, our clinical diagnostics division, GenePath Diagnostics will process your sample and generate reports. Personal identifiable information will remain linked to your sample for a period of one week for non-molecular tests and for 6 months for all molecular tests after we receive it. Unless you indicate otherwise on the consent form at the time your sample(s) are collected, after the above time intervals have elapsed, all personal information will be stripped from the samples i.e. the information will be delinked. Anonymized samples may be stored and used for quality control purposes and laboratory and assay improvement processes. If you do not want your sample to be used in this manner, please indicate this on the consent form at the time of sample collection, and we will discard your blood/ saliva/ DNA sample after 6 months. Please note that once the samples have been delinked, we will no longer be able to locate your sample and carry out any additional investigations or destroy it.
What am I consenting to by registering for a GeneClinicX program or using your website?
In the case of online consultations, you acknowledge that we have your consent for tele-medicine. Please note that your call may be recorded for future teaching and training purposes. GeneClinicX’s health care professionals will use their professional judgement on the sufficiency of a tele-consultation and shall exercise proper discretion and not compromise on the quality of care. Under no circumstances shall GeneClinicX/GenePath Diagnostics be responsible or liable for any recommendations made or information exchanged with our partners and the Participant. GeneClinicX/GenePath Diagnostics shall not be liable for misdiagnosis, incorrect prescriptions, incorrect advice or recommendations. We will not be liable for the consequences of incorrect information provided by you.
Should you have any questions, please reach out to us at email@example.com